Privacy Policy

Last Updated: January 15, 2025

Introduction

At EvolveUpTech, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our financial analysis platform and educational services.

We operate under Malaysia's Personal Data Protection Act 2010 (PDPA) and follow international best practices for data protection. Our commitment goes beyond legal requirements — we believe transparency builds trust, and trust builds better professional relationships.

Quick Summary: We collect only the information necessary to provide our services, never sell your data to third parties, and give you control over your personal information at all times.

Information We Collect

We collect different types of information to provide and improve our financial analysis services:

Account Information

  • Name and professional title
  • Email address and phone number
  • Company name and industry
  • Professional experience level
  • Learning preferences and goals

Usage Data

  • Platform interaction patterns
  • Course progress and completion rates
  • Analysis tools usage frequency
  • Content preferences and feedback
  • Technical performance metrics

We also collect technical information like IP addresses, browser types, and device information to ensure our platform works properly across different systems. This helps us identify technical issues and improve performance for all users.

How We Use Your Information

Your information helps us deliver personalized financial education and analysis services. Here's exactly what we do with it:

  • Service Delivery: Create your account, track learning progress, and provide personalized content recommendations based on your professional background and goals
  • Platform Improvement: Analyze usage patterns to enhance our educational content and analysis tools, ensuring they meet real-world professional needs
  • Communication: Send important updates about your courses, new features, and relevant financial analysis insights that match your interests
  • Technical Support: Troubleshoot issues, respond to your questions, and ensure our platform performs reliably for your professional work
  • Compliance: Meet regulatory requirements under Malaysian financial services regulations and maintain proper educational records

We never use your information for purposes beyond what's necessary to provide our services. We don't create detailed profiles for advertising purposes or sell your data to marketing companies.

Your Privacy Rights

Under Malaysia's PDPA and international privacy standards, you have specific rights regarding your personal data:

Access Your Data

Request a complete copy of all personal information we hold about you, including usage history and account details.

Correct Information

Update or correct any inaccurate personal information in your account at any time through your profile settings.

Data Portability

Request your data in a machine-readable format if you want to transfer it to another service provider.

Delete Your Account

Request complete deletion of your account and associated personal data, subject to legal retention requirements.

Limit Processing

Restrict how we process your data while maintaining access to essential platform features and services.

Withdraw Consent

Stop non-essential data processing activities, though this might limit some platform features and personalization.

How to Exercise Your Rights: Contact us at [email protected] with your specific request. We'll respond within 30 days and guide you through the process. You'll need to verify your identity for security purposes.

Data Security Measures

We protect your information using industry-standard security practices appropriate for financial services education:

SSL/TLS Encryption Secure Data Centers Access Controls Regular Security Audits Data Backup Systems Incident Response Plan

Our technical team regularly updates security protocols and monitors for potential threats. We use encrypted connections for all data transmission and store your information in secure, geographically distributed data centers.

While we implement strong security measures, no online system is completely immune to security risks. We recommend using strong, unique passwords and keeping your account information confidential.

Data Retention and International Transfers

We keep your information only as long as necessary to provide our services and meet legal requirements:

Retention Periods

  • Active account data: Maintained while your account is active
  • Course completion records: 7 years for professional certification purposes
  • Financial analysis projects: 5 years or as required by regulations
  • Communication logs: 3 years for support and quality purposes
  • Technical logs: 2 years for system maintenance and security

International Transfers

Some of our service providers operate outside Malaysia. When we transfer data internationally, we ensure adequate protection through:

  • Adequacy decisions from relevant authorities
  • Standard contractual clauses
  • Certification schemes and codes of conduct

If you close your account, we'll delete your personal information within 90 days, except for data we're legally required to retain for regulatory compliance or legitimate business purposes.

Third-Party Services and Cookies

We work with carefully selected third-party services to provide our platform functionality. These include:

  • Analytics Services: Help us understand platform usage and improve user experience, using aggregated and anonymized data
  • Payment Processors: Handle subscription payments securely, following PCI DSS standards for financial data protection
  • Communication Tools: Enable customer support and course-related communications, with data processing agreements in place
  • Content Delivery Networks: Ensure fast, reliable access to educational materials across different geographic locations

Cookie Usage: We use essential cookies for platform functionality and optional cookies for analytics and personalization. You can manage cookie preferences through your browser settings or our cookie preference center.

All third-party providers must meet our data protection standards and are contractually bound to protect your information according to applicable privacy laws.

Contact Us About Privacy

Questions about this privacy policy or how we handle your data? We're here to help.

Email: [email protected]

Phone: +60197061748

Address:
PT 195, Dataran Serdang Permai 19
Kampung Serdang Permai, Kampung Kepayang
Simpang Pulai, 31350 Ipoh, Perak, Malaysia

We typically respond to privacy inquiries within 48 hours and will work with you to address any concerns about your personal information.